Refund Policy
Effective January 1st, 2024
At Bloomjour.com, we want you to be delighted with your floral experience. Our refund policy is designed to be fair and transparent. Please review the details below:
1. Refund Eligibility
1.1 Damaged or Defective Products: If your flowers arrive damaged or defective, please contact us within two days of receiving your order. We will gladly offer a full refund or send a replacement bouquet, whichever you prefer.
1.2 Incorrect Items: In the rare event that you receive the wrong bouquet, please contact us within two days of receiving your order. We will promptly send you the correct bouquet or provide a full refund.
1.3 Dissatisfaction with the Product: If you are not satisfied with your bouquet for any reason, please contact us within two days of receiving your order. We will assess your situation and may offer a refund or replacement, depending on the circumstances.
2. Non-Refundable Items
2.1 Perishable Nature of Flowers: Due to the perishable nature of our products, flowers are non-refundable. However, if you have concerns about the quality of your purchase, please contact us immediately, and we will work with you to address the issue.
2.2 Services: Refunds are not available for services already rendered, such as floral arrangements for events.
3. How to Request a Refund
To request a refund, please contact our customer support team at support@bloomjour.com. Provide your order number, a detailed description of the issue, and, if possible, attach photographs to help us better understand the situation.
4. Refund Processing Time
Refunds will be processed within 5 business days of approval. The funds will be returned to the original payment method used for the purchase.
5. Changes to This Refund Policy
Bloomjour.com reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting to our website.
Contact Information
If you have any questions about our refund policy, please contact us at Info@bloomjour.com.
Thank you for choosing Bloomjour.com.